Newsletter - Issue 1

Four weeks to 27 April 2013

Trains run 98.5%
Punctuality 86.0%
Cause of delay:
Virgin Trains 12.0%
Network Rail 75.4%
Other operators 12.6%

Four weeks to 25 May 2013

Trains run 98.8%
Punctuality 85.7%
Cause of delay:
Virgin Trains 14.6%
Network Rail 68.5%
Other operators 16.9%

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Damien Henderson handles stakeholder engagement for areas between Glasgow/Edinburgh and Warrington Bank Quay

Glynn McDonald handles stakeholder engagement for areas between Euston and Liverpool/Manchester

For all enquiries please contact us at press.desk@virgintrains.co.uk

Welcome to The Red Letter

Virgin Trains' Chief Executive Tony Collins welcomes you to the first edition of The Red Letter.

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Your journeys

Customers love our trains and staff – now it's Euston's turn for a makeover

The Spring 2013 National Passenger Survey once again shows Virgin Trains outperforming other long-distance franchises, with an overall satisfaction score of 92%. But the detailed figures also reveal how Euston station, in desperate need of an upgrade, is dragging down customer satisfaction.

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Major track improvements to affect services through NW England in July

An £18m improvement scheme will be completed over nine days from Saturday 13 July to Sunday 21 July. Trains will be unable to use the Warrington – Preston section of the route.

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More seats, more journey options between West Midlands and Scotland

An overhaul of the Virgin Trains timetable from December this year will see the extension of services through the West Midlands, offering new services from Sandwell & Dudley, Birmingham International, Coventry and Milton Keynes. Improved use of our fleet will also boost capacity on the route.

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Image copyright Lancashire County Council

Virgin Trains to contest Network Rail's denial of new services to Blackpool and Shrewsbury

We will be making a formal appeal against Network Rail's refusal of our application to run new daily services to Blackpool and to Shrewsbury.

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Our Trains

We're spending on spending a penny (and other things too!)

Our hard-working Super Voyagers are due for a spa treatment....

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Our destinations

Birmingham butterfly

The first half of the Birmingham New Street station re-build opened in April.

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Our people

New driver recruitment

Maintaining a properly qualified cohort of drivers is essential to our business.

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Virgin Trains recognised for excellence

After a week-long formal assessment by the British Quality Foundation Virgin Trains has been awarded an internationally-recognised five star quality award.

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Railway world

Tackling West Coast punctuality

Punctuality on our routes is not as good as it should be. We want Network Rail to deliver its performance commitments.

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Future franchises announced

There will be major re-franchising activity affecting the North West of England.

Three franchises - Northern, TransPennine and West Coast will be re-let in a period of just over a year from early 2016 to early 2017. The Department for Transport is likely to seek stakeholder input on the Northern and TransPennine franchises from February 2014 and on West Coast from April 2015.

Click here for DfT Rail Franchising Programme

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