In this first issue
Welcome!
Welcome to The Red Letter
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Your journeys
Customers love our trains and staff – now it's Euston's turn for a makeover
Major track improvements to affect services through NW England in July
More seats, more journey options between West Midlands and Scotland
Virgin Trains to contest Network Rail's denial of new services to Blackpool and Shrewsbury
Our Trains
We're spending on spending a penny (and other things too!)
Our destinations
Birmingham butterfly
Our people
New driver recruitment
Virgin Trains recognised for excellence
Railway world
Tackling West Coast punctuality
Future franchises announced
Birmingham butterfly
 

The busiest station outside London, Birmingham New Street is used by oer 140,000 passengers every day, more than double the number it was designed to cater for.

At the end of April the first half of the new station was opened, with work switching to the other half of the station. The new half alone is one-and-a-half times bigger than the old concourse and provides lifts and additional escalators to all platforms. The second half of the station will be unveiled in 2015, and will include an impressive atrium flooding the concourse with light. 

A new ticket office staffed by Virgin Trains retains the number of ticket desks and doubles the number of self-service machiones to 18. The fresh new facility has proved poular with customers - demonstrated by rising ticket sales.  

Click below to watch Network Rail's fast-track video of the re-build 

Birmingham New Street station half time switchover

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