In this first issue
Welcome!
Welcome to The Red Letter
Sign up to receive further Red Letters
Your journeys
Customers love our trains and staff – now it's Euston's turn for a makeover
Major track improvements to affect services through NW England in July
More seats, more journey options between West Midlands and Scotland
Virgin Trains to contest Network Rail's denial of new services to Blackpool and Shrewsbury
Our Trains
We're spending on spending a penny (and other things too!)
Our destinations
Birmingham butterfly
Our people
New driver recruitment
Virgin Trains recognised for excellence
Railway world
Tackling West Coast punctuality
Future franchises announced
Virgin Trains recognised for excellence

The British Quality Foundation (BQF) looked at all aspects of our business including how we do things, the role and effectiveness of leaders, staff engagement and empowerment, customer satisfaction and how we work with our partners, suppliers and stakeholders. These activities were judged against the criteria of the European Foundation for Quality Management's  Excellence Model - the most commonly used management framework in Europe.

BQF awards three, four or five stars, and Virgin Trains was awarded the top rating of five stars.

Click here to visit the British Quality Foundation's website

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