Welcome to the first edition of The Red Letter from Virgin Trains.

With confirmation that we will be running services on the West Coast through to April 2017 we’re launching The Red Letter to keep you up to date with our activities.

For the last six months the words many people associated with ‘Virgin Trains’ were  ‘government’ or ‘franchise’. It’s now time to ensure the return of the words ‘quality’ and ‘customer service’ which people associate with our name. We must not allow the line to stagnate – that would be a disservice to our customers and the economies of the destinations we serve. Happily, a four-year period creates fresh opportunities for us to invest, innovate, and improve services.

The headlines are the improvements to our Anglo-Scots services from December. But we will also be bringing a range of improvements to trains and stations. To keep up to date make sure to sign up to receive future editions of The Red Letter!

Tony Collins, Chief Executive