In this issue
Welcome to the Red Letter
A message from Phil
Celebrating 20 years of Virgin Trains
Punctuality reaches highest ever levels
Leading the way in customer satisfaction
Two wins for Virgin Trains at the Business Travel Awards
Supporting the Marmalade Awards in Penrith
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Contact us

Annabel Gaba
Head of Public Affairs
annabel.gaba@virgintrains.co.uk 

Chris Hagyard
Franchise and Public Affairs Manager
chris.hagyard@virgintrains.co.uk  

Sophie Mew
Public Affairs Officer
sophie.mew@virgintrains.co.uk 


For all press enquiries please contact us at press.desk@virgintrains.co.uk

This stakeholder update is sent on a quarterly basis. If you have any further questions or would like to request a briefing meeting then we would be happy to accommodate your request. 
Welcome to the Red Letter
 
A message from Phil

It’s been another busy few months here at Virgin Trains as we celebrate 20 years on the West Coast.
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Celebrating 20 years of Virgin Trains

We’re delighted to celebrate 20 years of Virgin Trains on the West Coast.
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Punctuality reaches highest ever levels

We recently received a five-star rating for reliability in the latest Annual Passenger Survey from Which?.
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Leading the way in customer satisfaction

We recently scored 90% in the latest National Rail Passenger Survey.
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Two wins for Virgin Trains at the Business Travel Awards

We recently picked up two wins at this year’s Business Travel Awards.

 
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Supporting the Marmalade Awards in Penrith

For the second year in a row, we supported the Marmalade Awards which take place near Penrith station.

 
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