Leading the way in customer satisfaction
We recently scored 90% in the latest National Rail Passenger Survey. Along with our east coast route, we achieved some of the highest overall scores on the NRPS for long-distance franchised operators. The survey highlighted major improvements in passengers’ satisfaction with our stations, with facilities and upkeep scores increasing significantly. We’re continuing to make improvements in areas that we know are important to passengers, such as station facilities and the introduction of mobile tickets.
|