We recently received a five-star rating for reliability in the latest Annual Passenger Survey from Which?.

Thanks to a combined effort between Virgin Trains and Network Rail to identify and resolve delays on the route, we’ve seen an improvement of eight percentage points in the number of trains arriving on time since privatisation began on the railways. 88.3% of our trains arrived on time over the last twelve months.

Thanks to these efforts, we’ve seen 100 days with over 90% PPM in the past six months, and a significant reduction in the number of days with severe delays. Priority areas have included reducing overhead line and track defects, addressing signal failures, and focussing on speed restrictions.