This stakeholder update is sent on a quarterly basis. If you have any further questions or would like to request a briefing meeting then we would be happy to accommodate your request.
Virgin Trains has achieved some of the highest overall customer satisfaction scores for long-distance franchised operators in the latest survey by rail watchdog Passenger Focus.
The punctuality of Virgin Trains' west coast services have reached a record high as a result of a combined effort between the rail operator and Network Rail to identify and resolve the cause of delays on the route.
