In this issue
Welcome to the Red Letter
Virgin sets customer satisfaction benchmark
Your journeys
Virgin sees record punctuality on west coast
Our trains
East Coast fleet overhaul complete
Celebrating 20 years on west coast
MSPs respond to Virgin Trains' APD concerns
Rail industry gives evidence on BTP/Police Scotland merger
East Coast fleet overhaul complete
 

We’ve completed a £40 million investment in our entire fleet of trains.

To mark the completion, Myleene Klass surprised passengers at King’s Cross with a live piano performance before joining customers on board.

The £40 million investment covers our entire fleet and includes nearly 25,000 new seats in both First and Standard Class, new carpets, and fittings throughout. Another £100 million of investment is forthcoming, focussing on stations and technology, and is part of giving our passengers the best possible experience when they travel with us. 

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