Virgin Trains statement

Dear stakeholder,

I wanted to make you aware that Virgin Trains has issued the following statement in response to the news its bid for the West Coast Partnership has been disqualified. 

A Virgin Trains spokesperson said: "We’re very disappointed by the DfT’s unexpected decision. We’ve led the industry for more than twenty years with our ground-breaking innovations, such as automatic delay repay, and award-winning customer service. 

"We’re studying the DfT’s decision carefully to understand why they’ve taken this action and would like to reassure all our customers that they can still book and travel as normal."

This decision will not have any impact on current service operation, but if you do have any further questions please get in touch. 

Kind regards, 

Claire Walton
Head of Corporate Sales and Partnerships