Investment in Virgin Trains East Coast
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Having reached the 100th day of the Virgin Trains East Coast franchise, investments that will make a real difference to customer experience are now well underway.
We’re planning to invest over £140 million to deliver a better service for our customers and communities. We’ve got plans to spend £25m to enhance our stations and on car parking provision. During the first two years of the franchise we’ll invest £21m to improve the existing train fleet and increase reliability. We will refurbish toilets, introduce new seat covers, new carpets and enhanced on-train signage.
We’ll also significantly improve our timetable and introduce at-seat dining in Standard Class and better value fares. We’ve already met one of our commitments this month when we introduced a 10% reduction in Standard Anytime fares to London.
However, we don’t just want to provide a great service. As a company that works across the length and breadth of the country, we want to ensure that we play our part in helping the communities we serve. To support this, we’ll be launching a £3m ‘Customer and Communities Improvement Fund’ to support projects suggested directly by stakeholders, customers and communities.
We’ll be able to discuss this fund in more detail when we meet stakeholders as part of a series of stakeholder summits in early 2016, but we’d really appreciate any feedback in the meantime. You can get in touch with us by emailing damien.henderson@virgintrains.co.uk.
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