Stepping up from her previous role as General Manager for the West Midlands route, Natasha who was born in Birmingham, has spent time as a Duty Manager in Customer Relations, Station Manager and On-Board Manager and was instrumental in delivering the Virgin Trains 2012 Olympic customer experience offer.

Natasha said: “I feel honoured to be moving into the role of People Executive Director. I am passionate about Virgin Trains, our brand values and our people and it’s been a dream of mine to become People Director. I love seeing people progress and identifying paths for them. We’ve no problem attracting people to the business and are very good at retaining them – there are plenty of opportunities for them to try different roles.”