We’re delighted that Suzanne Nicholls, one of our Customer Service Advisors based at Preston station, won the Station Staff of the Year award at the Rail Staff Awards. Suzanne is our Community Champion at Preston, working with local schools and community rail groups to ensure that Preston station is involved with the local community. The award was to recognise a member of staff who helps both colleagues and customers have a better experience on the railway, and we’re pleased to see one of our colleagues recognised for going the extra mile.