In this issue
Business news
National Rail Passenger Survey finds Virgin Trains customer satisfaction to be higher than country average
Update on Easter Engineering
​Virgin Trains customers can now book travel assistance with Amazon Alexa
Virgin Trains to hold West Coast Stakeholder Conference in Birmingham on 25 April
Virgin Trains introduces JAM card for customers with communications barriers
Virgin Trains offers tickets for a tenner on London to Birmingham route
Virgin Trains awarded Social Mobility Employer status
CRP Corner
New Accreditation Scheme for Community Rail Partnerships launched
Crewe to Manchester CRP
Heart of England CRP
Virgin Trains offers tickets for a tenner on London to Birmingham route

Having already consigned Friday afternoon peak restrictions at London Euston to history, Virgin Trains are to give customers travelling on its London to Birmingham route a kick start to the week by introducing a new £10 fixed price on Mondays.

 

Tens of thousands are set to benefit from the new flat rate for all advance single tickets on selected services which will be available up to one hour before the train’s departure.

 

Now customers can take advantage of an even longer weekend with restriction free Fridays and cheaper Monday fares as a result of this new trial.

 

The ten-week trial of the new simplified fare started on 10th February and is available on all services departing London Euston and Birmingham New Street on Mondays between 11:00 and 13:00, and after 20:00.

 

The removal of the Friday afternoon peak was initially piloted over the summer holidays and the results of this new trial will be examined to see if it should also be made permanent or extended to other days of the week and other routes.

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