Virgin Trains has broken new records for passengers travelling between the West Midlands and London. As we celebrate 21 years of operating the west coast route, new figures show we carried just under 6m customers between the West Midlands and London between April 2017 and March 2018, an increase of 4.6% compared to the same period the previous year.

Natasha Grice has been appointed as the new People Executive Director for Virgin Trains. Natasha joined Virgin Trains as a Customer Service Assistant 16 years ago from Virgin Atlantic where she was part of the cabin crew. She has worked in a number of functions across the business since then. “Working as part of the front-line team meeting customers every day was a great way to get under the skin of the railway,” commented Natasha.

We’re the first travel company in the world to sell tickets through Amazon Alexa.

Over three weekends in August and September there will be no trains to, or from London Euston whilst Network Rail carries out vital improvement work at Wembley as part of Britain’s Railway Upgrade Plan.  This will also have an impact on other West Coast main line services across the route.

Virgin Trains is committed to working closely with Coventry City Council and other stakeholders to deliver a step change in facilities at Coventry station.

The mother of inspirational teenage cancer sufferer Stephen Sutton MBE travelled to London with Virgin Trains to continue his fundraising efforts to fight the disease. Jane Sutton made the journey after Virgin Trains named one of its Pendolino trains after her son in 2015 in a bid to support the family.

In May we launched our first Pride train at Birmingham New Street station, marking the start of Pride celebrations across our route.

We recently launched our first electric services to Blackpool, delivering an extra 35 direct services per week to the destination and others along the West Coast route including Rugby.

We’ve played a leading role in bringing together businesses, charities and government agencies working in Scotland to help people with convictions develop their potential in the workplace and contribute to a successful, growing economy.