In this issue
Welcome to the Red Letter
A message from David
Leading the way in passenger satisfaction for long-distance operators
Introducing more weekend services to Leeds
Completing our fleet refurbishment programme
New retail zone at Leeds and new ticket machines across the route
Extending our six-month booking horizon
Our latest stakeholder roundtable
New customer lounge at Grantham
Charity rail tour raises over £50,000 for Railway Children
Kicking off our partnership with Doncaster Rovers
New on-board retail offering
New retail zone at Leeds and new ticket machines across the route
 

We’ve recently opened a new retail zone at Leeds station, which has new ticket machines installed using new software that make them more user-friendly for our passengers.

We’re also completing a programme to install these across our route, replacing some of our old machines which are over 15 years old.

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