With the second year of the franchise well underway, we’re making even more improvements for passengers across the east coast.

We’ve completed our train refurbishment programme, so all our passengers can now benefit from new seats, carpets, and fittings on board. This is just part of our full refurbishment programme, and customers can look forward to further improvements at stations and along the route very soon.

We’re continuing to introduce new services to our timetable ahead of the launch of Azuma next year which will offer passengers even more choice over when they travel.

I’m delighted that the changes we’ve been making are reflected in the latest NRPS results, where we’ve seen a large improvement in results across the board. These can be attributed to the work we’ve done to enhance all aspects of the passenger experience.

I look forward to continuing to work with you all in 2017 as we continue to build on the success of our first two years.