When Jean raised the alarm Virgin Trains people sprang into action. Kim Weaver-Davis comforted Jean, while Dave Whitehouse and Stuart Vickers administered CPR. Their colleague Steve Wade raced to collect the station’s defibrillator.

After about eight minutes of CPR and one use of the defibrillator the Virgin Trains team handed over to a paramedic. At his point Norman’s heart was beating, but he was unconscious. He remained in hospital for 20 days.

Reunited at Wolverhampton station, Norman said:  "I don't know anything at all about that day or for the two days after. All I know is that I was sitting on a bus and I died. The staff at the train station are wonderful people and I owe them my life."

All Virgin Trains stations have defibrillators and staff trained in their use. Train Managers have been trained during the summer in anticipation of the installation on defibrillators on all trains over the next couple of months.