We’ve become the first train company to improve our information screens at stations to help customers find a seat on their train.

Pictograms on the information screens will now display reservation levels for each carriage between the departure station and the next calling point. This is to help customers without reservations identify where they are most likely to find a seat. The screens will also show approximate boarding times and estimated arrival times at each station. These are in place at all our managed stations as well as King’s Cross, Leeds and Edinburgh Waverley.