Virgin Trains becomes first company in the world to use RCS-based ‘Chat’ messaging service with customers
We’ve partnered with Vodafone and OpenMarket to roll out the latest Rich Communications Services (RCS) 'Chat' service for our passengers.
RCS is a new mobile industry communications standard, which transforms the way we can communicate with our customers – enabling us to send photos, videos, audio and messages containing easy-to-select buttons to customers. Initially the technology will be used to provide onward journey information to London Euston-bound passengers, providing the latest updates for London Underground services.
This investment puts us at the global cutting edge of communications technology, helping us to deliver seamless journeys for our customers.
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