Auto Delay Repay
In October Virgin Trains became the first operator to offer automatic delay repay (ADR) to passengers. The system calculates the money due to a customer in the event of a delay and automatically pays the compensation directly onto the card they used for purchase. The compensation is calculated under the existing Delay Repay scheme.
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Christmas Train Community Competition
A West Coast Pendolino train has been transformed into a Penguilino and an East Coast Class 91 has become a Claus 91. The designs came from the winners of the Christmas Train design competition, nine-year-old Amber Maxfield and 11-year-old Madeleine Deakin.
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