Over the past three months at Virgin Trains East Coast we've been making more improvements to our facilities and are planning for the introduction of the Azuma.

The testing programme for Azuma continues, and we saw it take its first journey over into Scotland in August before the scheduled roll out begins at the end of next year.
We're turning our attention to making improvements at our stations, including improving Newark car park - the first car park along our route we're refurbishing to provide better facilities for passengers and we will continue to keep you informed of the work we're doing. And we’re continuing our work with Network Rail to reduce disruption on our services, including reviewing footage from our pantograph cameras to prevent delays due to overhead wire damage.

We've also had new starters join our Customer Solutions Centre team in Gosforth, who celebrated their first birthday in August and our Web Support has also been brought back in-house.
Finally, we were also pleased to retain our excellent score of 91% in the latest National Rail Passenger Survey, which was published in July. This shows an increase in passengers satisfied with our on-board train facilities and upkeep, following the completion of our fleet refurbishment earlier this year. I look forward to meeting with some of you at our next stakeholder summit and continuing to work with you.