In this issue
Welcome to the Red Letter
A message from David
Leading the way in passenger satisfaction for long-distance operators
Introducing more weekend services to Leeds
Completing our fleet refurbishment programme
New retail zone at Leeds and new ticket machines across the route
Extending our six-month booking horizon
Our latest stakeholder roundtable
New customer lounge at Grantham
Charity rail tour raises over £50,000 for Railway Children
Kicking off our partnership with Doncaster Rovers
New on-board retail offering
Completing our fleet refurbishment programme
 

We’ve completed a £40 million investment in our entire fleet of trains.

To mark the completion, Myleene Klass surprised passengers at King’s Cross with a live piano performance before joining customers on board.

The £40 million investment covers our entire fleet and includes nearly 25,000 new seats in both First and Standard Class, new carpets, and fittings throughout. Another £100 million of investment is forthcoming, focussing on stations and technology, and is part of giving our passengers the best possible experience when they travel with us. 

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