In this issue
Business news
National Rail Passenger Survey finds Virgin Trains customer satisfaction to be higher than country average
Update on Easter Engineering
​Virgin Trains customers can now book travel assistance with Amazon Alexa
Virgin Trains to hold West Coast Stakeholder Conference in Birmingham on 25 April
Virgin Trains introduces JAM card for customers with communications barriers
Virgin Trains offers tickets for a tenner on London to Birmingham route
Virgin Trains awarded Social Mobility Employer status
CRP Corner
New Accreditation Scheme for Community Rail Partnerships launched
Crewe to Manchester CRP
Heart of England CRP
New Accreditation Scheme for Community Rail Partnerships launched

The Department for Transport (DfT), in conjunction with the Welsh Government and the Association of Community Rail Partnerships (ACoRP), have launched a new accreditation scheme for community rail partnerships (CRPs). This replaces the previous designation scheme and is relevant to CRPs, rather than individual lines.

 

To apply for accreditation, CRPs are advised to book a planning session with their ACoRP regional operations team representative. A guide is available, setting out the benefits and requirements of accreditation and how the process will work. To download the guide, visit http://bit.ly/accred2019.

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