Transport Focus’ latest National Rail Passenger Survey, which captures the journey satisfaction of more than 25,000 passengers, has found Virgin Trains customer satisfaction to be much higher than the country average.

Virgin Trains passengers’ overall satisfaction with their journey is at 90 per cent while the survey found passenger satisfaction across all rail services in the UK has fallen to a 10-year low to 79 per cent, the lowest level since 2008.

The percentage of Virgin Trains journeys rated as satisfactory overall for punctuality/reliability was 84 per cent, while nationally this figure was 71 per cent.

The proportion of journeys rated by passengers as satisfactory in terms of value for money for the price of their ticket scored nationally at 46 per cent, however amongst Virgin Trains customers it is much higher at 63 per cent.

Passenger satisfaction with how train operators dealt with delays scored 37 per cent in the latest survey, but Virgin Trains scored 60 per cent.