Virgin Trains recognised for excellence
The British Quality Foundation (BQF) looked at all aspects of our business including how we do things, the role and effectiveness of leaders, staff engagement and empowerment, customer satisfaction and how we work with our partners, suppliers and stakeholders. These activities were judged against the criteria of the European Foundation for Quality Management's Excellence Model - the most commonly used management framework in Europe.
BQF awards three, four or five stars, and Virgin Trains was awarded the top rating of five stars.
Click here to visit the British Quality Foundation's website
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