We recently became the UK’s first train operator to publish clear, comprehensive and up-to-date on how punctual our services on the west coast and east coast routes are. It’s presented in bar charts which use the ‘Right Time’ measure – where trains are only classed as on time if it arrives within 59 seconds of its scheduled arrival time. This is particularly challenging for Virgin Trains as a long distance intercity operator, as some of our journeys can be in excess of four hours.
We’re providing this data to deliver our punctuality information transparently to our passengers, and it shows that almost three quarters of our trains arrive within 4 minutes of their planned arrival times. The data can be found here and it’s broken down into the various routes along the West Coast and East Coast mainlines.