In this issue
Welcome!
Meeting demand on the West Coast
Your journeys
Major infrastructure works to improve punctuality
It's e-asy
Our Trains
All aboard the Musical Express
Our destinations
That's Glasgow entertainment!
Wolverhampton man reunited with station staff who saved his life
Our people
The Red Track to success
Railway world
Virgin Trains and Network Rail working together on suicide prevention
On our way to sustainability
Performance
Four weeks to 17 August 2013

Trains run 98.4%
Punctuality 86.2%

Cause of delay:
Virgin Trains 21.6%
Network Rail 62.7%
Other operators 15.7%

Four weeks to 20 July 2013 

Trains run 97.8%
Punctuality 84.6%

Cause of delay:
Virgin Trains 16.5%
Network Rail 67.4%
Other operators 16.1%
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Contact us

Damien Henderson
handles stakeholder engagement for areas between Glasgow/Edinburgh and Warrington Bank Quay


Glynn McDonald handles stakeholder engagement for areas between Euston and Liverpool/Manchester

For all enquiries please contact us at press.desk@virgintrains.co.uk
 
Meeting demand on the West Coast
Chief Executive Tony Collins discusses the rising demand for West Coast services.

The Virgin Trains formula of innovation and customer service has seen passenger numbers on our network grow from 13m in 1997 to 30m in 2012. I expect to see healthy growth continuing...

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Your journeys
 
Major infrastructure works to improve punctuality
Improvement work on the West Coast Main Line at Watford will get underway in 2014 to improve the punctuality of train services on Britain’s busiest mixed-use railway line. The work will involve the complete closure of the route through Watford Junction for 16 days in August
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It's e-asy

1 million customers opt for the convenience of e-tickets.

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Our Trains
 
All aboard the Musical Express

80 orchestra members + 140 young performers + 50 volunteers + 1 Pendolino = The Liverpool Philharmonic Musical Express. 

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Our destinations
 
That's Glasgow entertainment!

Many people arrive in Glasgow on a Friday evening eager to grab hold of what the city has to offer the weekend visitor. We want the entertainment to start as soon as they arrive...

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Wolverhampton man reunited with station staff who saved his life

Virgin Trains has defibrillators at all of our stations, and we are installing them on all of our trains.

In March Norman and Jean Brotherton, were passing through Wolverhampton station on their way to Yorkshire for a week's holiday when Norman stopped breathing. The stations’ defibrillator was used by staff trained by the West Midlands Ambulance NHS Trust.

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Our people
 
The Red Track to success

12 people joined Virgin Trains in August, combining work with studying for a degree in Business Management. They start - in Virgin fashion - with a treasure hunt. 

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Railway world
 
Virgin Trains and Network Rail working together on suicide prevention

Network Rail has appointed a Virgin Trains secondee as suicide prevention manager for the West Coast route in England.

The appointment runs alongside a five year programme which has seen train operating companies and Network Rail working with Samaritans to reduce the risk of suicide.

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On our way to sustainability

Our second report on sustainability was published in August. The updated report details Virgin Trains' commitment to working towards a sustainable business for a sustainable planet.


Download our sustainability report
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