We’ve unveiled our vision for the station of the future at Birmingham International

The ticket office at the station has been transformed, with the traditional booking office window now a thing of the past. We’ve installed a welcome desk with service pods for customers purchasing tickets, more user friendly information screens, touch screen information points and improved ticket machines.

Our new open plan design allows for more staff presence on the concourse, floorwalkers to assist with travel requests, free Wi-Fi and refurbished toilets. These changes are being driven by our customers, more of whom are arriving having already bought paperless tickets.

We were delighted to be joined by the local MP Rt Hon Dame Caroline Spelman, who was on hand to formally open the new station.