In this issue
Welcome Hosts and Gating
Changes to railcards
Introducing our new look website
SuperVoyager enhancements
Wi-Fi at stations
Community update
Useful links
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Contact us

Annabel Gaba 
Head of Public Affairs
Annabel.gaba@virgintrains.co.uk

Chris Hagyard
Franchise and Public Affairs Manager
chris.hagyard@virgintrains.co.uk

Richard Stanton 
Stakeholder Manager for the North West
Richard.stanton2@virgintrains.co.uk

Damien Henderson
Scottish Affairs Manager
Damien.henderson@virgintrains.co.uk 



For all press enquiries please contact us at press.desk@virgintrains.co.uk

This stakeholder update is sent on a quarterly basis. If you have any further questions or would like to request a briefing meeting then we would be happy to accommodate your request. 


 
Welcome Hosts and Gating

As part of our franchise commitment Virgin Trains will be investing over £20m at stations along the West Coast Main Line on a range of schemes all aimed at improving the customer experience.

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Changes to railcards

From 6 September rail card holders will no longer be able to buy off peak tickets for use on our peak services.

Customers can still use their rail card discount on peak time fares and there are many deals available, especially with some planning and flexibility. This brings us in line with the rest of the rail industry.

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Introducing our new look website
Our new website, which launched on the 25 August, has had a facelift. New features include a seat picker, journey planner powered by Google, live departure boards and more!
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SuperVoyager enhancements

Interior improvements are now underway on our Super Voyager fleet. The first train with the interior modifications fitted re-entered service on Saturday 11 July. 

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Wi-Fi at stations

We remain on schedule to have Wi Fi available at all of the stations we manage, and some areas of Network Rail managed stations, by the end of 2015. 

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Community update
Abandoned bikes get a new lease of life and we welcome new apprentices!
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