In this issue
Welcome to the Red Letter
A final message from Phil
Our trains
Virgin Trains upgrades Voyager services with Free WIFI & BEAM for all
Our destinations
Liverpool City Region Upgrade Work
Virgin Trains flies the flag for Coventry
Business news
Virgin Trains offers 100% digital tickets
Virgin Trains uniforms put to good use for the homeless
Virgin Trains supports MyTime project
Virgin Trains opens the door to the first ever Calm Corner
All aboard the Virgin Trains Chat Carriage
Charity open day raises in excess of £50k
Virgin Trains gets behind The Big LEGO® Brick Hospital
CRP Corner
Community Rail Lancashire
North Cheshire Community Rail Partnership (CRP)
North Staffordshire CRP
North Staffordshire CRP
Women in Community Rail
Virgin Trains opens the door to the first ever Calm Corner

In June, Virgin Trains opened the doors to ‘The Calm Corner’ at Crewe station – a room which has been specifically designed to offer customers with hidden disabilities a safe and calm environment. The inspiration for the room, which is the first of its kind on a UK railway network, came from Megan Hughes who was on work experience with Virgin Trains. She came up with the suggestion based on her personal experience of having Asperger Syndrome. The idea was brought to life with the help of Network Rail, London Northwestern Railway and SLC Rail, with advice from Direct Access on room layout and Boss Design for choice of furniture.


To support the opening of The Calm Corner, members of the Virgin Trains team at Crewe have undergone training to help them identify those customers in need of help, distinguishing between the different types of hidden disabilities and how best to respond to and support someone that may be having difficulty with the station environment.