Virgin Trains opens the door to the first ever Calm Corner
In June, Virgin Trains opened the doors to ‘The Calm Corner’ at Crewe station – a room which has been specifically designed to offer customers with hidden disabilities a safe and calm environment. The inspiration for the room, which is the first of its kind on a UK railway network, came from Megan Hughes who was on work experience with Virgin Trains. She came up with the suggestion based on her personal experience of having Asperger Syndrome. The idea was brought to life with the help of Network Rail, London Northwestern Railway and SLC Rail, with advice from Direct Access on room layout and Boss Design for choice of furniture.
To support the opening of The Calm Corner, members of the Virgin Trains team at Crewe have undergone training to help them identify those customers in need of help, distinguishing between the different types of hidden disabilities and how best to respond to and support someone that may be having difficulty with the station environment.