Welcome to our latest Virgin Trains stakeholder e-zine. We’ve continued our roll-out of customer service improvements, with our new Customer Solutions Centre opening in Newcastle, bringing our customer service department back in house and to the East Coast. It’s also great to see the things we’re doing getting recognition, with our James Martin menu recently winning a rail catering award. We’re also looking ahead to the launch of our Azuma trains, beginning the search for our new drivers. It’s excellent that so many people have applied for this fantastic opportunity, and their training will take a year before the Azuma enters service in 2018. It was great to welcome so many stakeholders to our latest summit in York, and I look forward to all of your feedback on the initiatives we’re continuing to roll out!