In this issue
Business news
National Rail Passenger Survey finds Virgin Trains customer satisfaction to be higher than country average
Update on Easter Engineering
​Virgin Trains customers can now book travel assistance with Amazon Alexa
Virgin Trains to hold West Coast Stakeholder Conference in Birmingham on 25 April
Virgin Trains introduces JAM card for customers with communications barriers
Virgin Trains offers tickets for a tenner on London to Birmingham route
Virgin Trains awarded Social Mobility Employer status
CRP Corner
New Accreditation Scheme for Community Rail Partnerships launched
Crewe to Manchester CRP
Heart of England CRP
Heart of England CRP

In spring 1969, the railway between Stratford upon Avon and Birmingham was destined to close. A remarkable effort at the eleventh hour by a handful of people and local authorities staved off the loss of trains to and from William Shakespeare's birthplace.  It's a testament of how far things have progressed between railways and the communities they serve that fifty years on and with over one million rail passenger journeys a year now being at Stratford upon Avon, the  ‘Heart of England Community Rail Partnership’ which will link Stratford, Warwick, Coventry, Solihull, Birmingham and Nuneaton is due to be launched.

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