In this issue
Station improvements along our route
Changes to car parking at our stations
Sharing our policy on hiring ex-offenders
Book your travel up to six months in advance
Virgin Trains staff recognised at Rail Staff Awards
Station improvements along our route
 

Over the past few months we’ve carried out improvement works at stations along the West Coast Main Line to improve the passenger experience. We’ve finished rolling out Wi-Fi at all of our managed stations, and we’re undertaking work at individual stations as well. At Warrington Bank Quay and Wigan North Western we have refurbished our waiting rooms, including new power sockets, to provide a more comfortable area for customers. At Preston, work is ongoing constructing a new entrance on Butler Street, which will include new Ticket Vending Machines, Customer Information Screens and a retail area. We’re also building a Bike Hub at the station, which will provide space for 200 bikes and will open later this year. Cycle hubs have also been installed at Rugby, Birmingham International and Coventry. A new footbridge and lifts will be officially opened by local MP Rory Stewart this week at Penrith, which will greatly improve the experience for customers travelling from the station. These are just some of the changes we’re making as part of our £20m investment programme to enhance the customer experience along the West Coast. 

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