In this issue
Business news
National Rail Passenger Survey finds Virgin Trains customer satisfaction to be higher than country average
Update on Easter Engineering
​Virgin Trains customers can now book travel assistance with Amazon Alexa
Virgin Trains to hold West Coast Stakeholder Conference in Birmingham on 25 April
Virgin Trains introduces JAM card for customers with communications barriers
Virgin Trains offers tickets for a tenner on London to Birmingham route
Virgin Trains awarded Social Mobility Employer status
CRP Corner
New Accreditation Scheme for Community Rail Partnerships launched
Crewe to Manchester CRP
Heart of England CRP
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Annabel Gaba
Head of Public Affairs
annabel.gaba@virgintrains.co.uk

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Business news
 
National Rail Passenger Survey finds Virgin Trains customer satisfaction to be higher than country average

Virgin Trains passengers’ overall satisfaction with their journey is at 90 per cent while the survey found passenger satisfaction across all rail services in the UK has fallen to a 10-year low to 79 per cent, the lowest level since 2008.

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Update on Easter Engineering

Network Rail will be undertaking some essential planned maintenance work over the Easter weekend which will have a significant impact on Virgin Train services.

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​Virgin Trains customers can now book travel assistance with Amazon Alexa

Customers who require travel assistance on Virgin Trains are set to benefit from a new feature on the Virgin Trains skill for Alexa, which allows them to request it using basic voice commands.

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Virgin Trains to hold West Coast Stakeholder Conference in Birmingham on 25 April

Attendees will be able to share their views on the West Coast Main Line, innovation in the railways and how we create further positive change for the communities we serve. Joining instructions enclosed. 

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Virgin Trains introduces JAM card for customers with communications barriers

Virgin Trains has become the first travel company outside of Northern Ireland to introduce a ground-breaking initiative for people with communication barriers.

 

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Virgin Trains offers tickets for a tenner on London to Birmingham route

Having already consigned Friday afternoon peak restrictions at London Euston to history, Virgin Trains are to give customers travelling on its London to Birmingham route a kick start to the week by introducing a new £10 fixed price on Mondays.

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Virgin Trains awarded Social Mobility Employer status

Virgin Trains has become the first train operating company to be named an accredited Social Mobility Employer, as part of a nation-wide drive to improve social mobility in the UK.

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CRP Corner
 
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Crewe to Manchester CRP

At the Cheshire Kept Best Stations Awards, Stockport station won the ‘Association of Community Rail Partnerships Community Award’ for the Community Station Open Day that commemorated 175 years of the station, the centenary of the end of the First World War, and 50 years since the end of steam.

 

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Heart of England CRP

New CRP to be launched.

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