In this issue
Welcome Hosts and Gating
Changes to railcards
Introducing our new look website
SuperVoyager enhancements
Wi-Fi at stations
Community update
Welcome Hosts and Gating

As part of our franchise commitment Virgin Trains will be investing over £20m at stations along the West Coast Main Line on a range of schemes all aimed at improving the customer experience.


As part of this programme Automatic Ticket Gates (ATGs) will be introduced at a number of stations listed below to help address the significant problem of ticketless travel, improve security and facilitate any plans for implementing Smart Ticketing in the future.


Stockport is the first station which went ‘live’ on 18th August. The remaining eight stations will follow between now and early 2016:


  • Crewe
  • Stoke-on-Trent
  • Coventry
  • Birmingham International
  • Rugby
  • Birmingham New Street
  • Manchester Piccadilly
  • London Euston


New jobs


One hundred new jobs will be created to support the introduction of the ATGs across the network, with seven new 'Welcome Hosts' already in place at Stockport. In addition to overseeing the Gate Lines, the hosts will be there to meet and greet customers, acting as ambassadors for the town or city they represent and where necessary using their discretion to grant access to the platform for those not intending to travel.


Ticket Vending Machines and our retail offer


In addition to the ATGs we will also be introducing additional Ticket Vending Machines to reflect the increasing number of customers booking online and wanting to collect their travel tickets at the station.


Some stations will also see their ticket office and travel centre area transformed with a significantly improved retail offer.

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