M-ticketing - a franchise first!
We are proud to be the first franchised train company to offer m-Tickets across all ticket types and routes, on both the West Coast and East Coast Mainlines.
The bar-coded m-Tickets which customers download to their smartphones or other mobile devices will be offered for journeys on Virgin Trains services purchased through our (east coast) website or app.
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May 2016 timetable changes confirmed
We are very pleased to announce a number of customer-focused timetable changes which have been agreed with the Department for Transport and which take effect from 15 May 2016.
These changes came about as a result of us working together to identify, develop and implement ideas to improve our timetable for our customers and stakeholders.
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Flash seat sale (1-3 March)
This week we’re launching a 3-day seat sale across the route. Tickets will be available to buy from 1st-3rd March, for travel between 18th March and 2nd May.
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Station updates
We have introduced wifi at several managed stations on our route and improved our retail facilities in recent months.
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Supporting flood hit communities
At the end of January, we announced a partnership with VisitEngland, as part of their ‘Love the North’ campaign, to encourage people to travel to regions affected by the floods.
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Engineering works
Easter improvement works are scheduled to take place from 25 - 30 March. We are working with Network Rail to minimise disruption during this time and ensure customers are advised of the scheduled improvement works. We are advising customers to check their journey in advance.
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Celebrating Global Scouse Day
We supported Global Scouse Day in February with a number of fun initiatives.
Scouse, a lamb based dish, was served on 31 services, exporting the local delicacy along the West Coast Main Line at 125mph to the West Midlands, Manchester and Scotland.
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