In this issue
Virgin Trains adds 42 services to Edinburgh-London route
M-ticketing - a franchise first!
Anglo-Scot services resume on west coast
Virgin Trains celebrates 1st birthday on east coast
Leading the way on passenger satisfaction
Engineering works
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Damien Henderson

Scottish Affairs Manager
Damien.henderson@virgintrains.co.uk 


For all press enquiries please contact us at press.desk@virgintrains.co.uk

This stakeholder update is sent on a quarterly basis. If you have any further questions or would like to request a briefing meeting then we would be happy to accommodate your request. 


 
Virgin Trains adds 42 services to Edinburgh-London route

Virgin Trains is gearing up to introducing 42 new services a week between Edinburgh and London this May, boosting weekly seat capacity by 22,000 on the route.

Customers travelling between the capitals will see four new services daily in each direction from May 16, ensuring a half-hourly frequency throughout most of the day. Two additional services will be added on Sundays.

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M-ticketing - a franchise first!

We are proud to be the first franchised train company to offer m-Tickets across all ticket types and routes, on both the West Coast and East Coast Mainlines.

The bar-coded m-Tickets which customers download to their smartphones or other mobile devices will be offered for journeys on Virgin Trains services purchased through our (east coast) website or app.

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Anglo-Scot services resume on west coast
Anglo-Scottish services have been restored to full capacity after repairs to the Lamington viaduct in Scotland were completed ahead of schedule.
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Virgin Trains celebrates 1st birthday on east coast
Virgin Trains has celebrated its first birthday after taking over operations on the east coast route between London and Scotland.
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Leading the way on passenger satisfaction

The latest National Rail Passenger Survey report was published at the end of January. 

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Engineering works
Easter improvement works are scheduled to take place from 25 - 30 March. We are working with Network Rail to minimise disruption during this time and ensure customers are advised of the scheduled improvement works. We are advising customers to check their journey in advance.
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