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Auto Delay Repay
In October Virgin Trains became the first operator to offer automatic delay repay (ADR) to passengers. The system calculates the money due to a customer in the event of a delay and automatically pays the compensation directly onto the card they used for purchase. The compensation is calculated under the existing Delay Repay scheme.
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Station updates
Significant progress has been made at stations along the West Coast Main Line as part of our £20m investment programme aimed at improving the customer experience.
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Blackpool and Shrewsbury services - one year on
The second week of December marked the first anniversary of our new direct services from London to Shropshire and Blackpool. We have been overwhelmed with the support we have received from the local communities, with both routes showing a healthy growth in customer numbers.
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Christmas Train Community Competition
A West Coast Pendolino train has been transformed into a Penguilino and an East Coast Class 91 has become a Claus 91. The designs came from the winners of the Christmas Train design competition, nine-year-old Amber Maxfield and 11-year-old Madeleine Deakin.
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