COVID-19 Measures Remain Our Priority

The measures that we have put in place since the outbreak of COVID-19, including enhanced cleaning regimes and reduced loading of trains, means that we are operating services aligned to Government advice to help control the virus. To influence social distancing and manage capacity, we will continue to advise customers to book in advance and where possible travel at quieter times.


We are reiterating that customers follow government guidelines – in particular this includes: unless exempt, asking customers to wear face coverings, reminding them of the importance to wash their hands regularly and maintain 1m social distancing. These COVID-19 measures are underpinned by us achieving the ‘We’re Good to Go’ COVID-19 Industry Standard – a UK wide industry standard and consumer mark that reassures customers that a business adheres to Government and public health guidance.


We are also ensuring that people have the confidence to travel on our network by providing clear COVID-19 travel advice on trains and at stations. As part of some wider measures, we have implemented certain changes compared to normal, including: not permitting standing on our services, avoiding handling tickets and not accepting re-useable cups for hot drinks.

For further information on our measures please click here - this explains more about what customers can expect on their journey and includes advice on the measures they should take whilst travelling.

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