Stakeholder Updates - People, Places and Progress: Highlights across our network

Stakeholder Updates - People, Places and Progress: Highlights across our network https://westcoastpartnership.newsweaver.com/1w28mbadp6/ en-us 26 Mar 2026 03:17:09 GMT 26 Mar 2026 03:17:09 GMT https://westcoastpartnership.newsweaver.com/1w28mbadp6/rss.xml Newsweaver stakeholders@avantiwestcoast.co.uk (West Coast Trains Ltd.) support@newsweaver.ie (Newsweaver) 60 true People, Places and Progress: Highlights across our network https://westcoastpartnership.newsweaver.com/1w28mbadp6/h49y7zinzyh?lang=en&rss=true Welcome to our latest stakeholder update. This edition is packed with details on performance, safety initiatives and community highlights. Andy Mellors Managing Director, Avanti West Coast 03 Apr 2025 12:00:00 IST 6ae3f2f74f252c5b2b845a095ced64c3 Standard Articles Image Right Welcome to our latest stakeholder update. This edition is packed with details on performance, safety initiatives and community highlights.     Andy Mellors Managing Director, Avanti West Coast <img align="center" src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/b8/a63f10d50232101dbcbe4c.jpg" style="margin: 0px;" width="1000" height="334" hspace="0" vspace="0" alt="">   Welcome to our latest stakeholder update. This edition is packed with details on performance, safety initiatives and community highlights. <div style="margin-top: 12pt; margin-bottom: 12pt;"> The data in this update covers the period from 7 December 2025 - 28 February 2026 (Period 10 - Period 12).   <div class="OutlineElement Ltr SCXW230595972 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff; line-height: 1.2;"> <div class="OutlineElement Ltr SCXW49435795 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> Before I go into our usual updates on performance and initiatives across the business, I want to start by acknowledging the serious fire that affected central Glasgow this month. Thankfully there were no injuries, but this was nevertheless a terrible event for the city and the necessary closure of Scotland’s busiest station proved incredibly challenging. I’d like to recognise the people who have worked tirelessly to keep people moving in the weeks since then. Despite these challenges, we worked together as an industry to keep critical cross-border services in place and we’re grateful to the hard work by our own colleagues, Glasgow City Council, Network Rail and others that resulted in the full opening of the station this week. <span class="EOP SCXW49435795 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW49435795 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW49435795 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB"><span class="EOP SCXW49435795 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.5042px; font-family: Arial, Helvetica, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW49435795 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW49435795 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB"><span class="TextRun SCXW49435795 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 16px; line-height: 20.5042px; font-family: Arial, Helvetica, sans-serif;" xml:lang="EN-GB" data-contrast="none">Whilst events such as these naturally command a great deal of attention, I also want to shine a light on some of the behind-the-scenes work that goes on to improve safety and customer satisfaction as well as updating you on a busy few months for activities across the network. </div> </div> <div class="OutlineElement Ltr SCXW230595972 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff; line-height: 1.2;"> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> In this edition of the newsletter, we’ll be taking a close look at the latest customer satisfaction levels, our work on safety, performance and a roundup of events across the network.<span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.5042px; font-family: Arial, Helvetica, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> Customer experience is at the heart of what we do at Avanti. When we get it right for our customers, more people choose to travel with us. That means stronger regional growth, better social outcomes, and ultimately, better value for taxpayers through the premium we return to Government.  So, I’m really pleased to see customer satisfaction is now at record levels, with 15 consecutive periods of positive Net Advocacy Scores (metric of customer loyalty), underpinned by our continued effort to deliver a more reliable and consistent service for our customers. It is especially good to see a strong score over the period of engineering works in January - where we kept customer moving by train across the <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">North West by using the Settle and Carlisle line.  We’ve got a <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">deep-dive into the statistics that illustrate this below.<span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.5042px; font-family: Arial, Helvetica, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> These same customer satisfaction metrics show the key area we know we need to improve is performance. We’ve seen Avanti-caused cancellations halved over the last year with P12 (1 February – 28 February) now at 1.7%. But we know punctuality remains a challenge. Almost two thirds of delays are due to infrastructure challenges including trespass and weather-related issues, and we continue to work with Network Rail and other industry partners through our Joint Improvement Plan, which sets out a range of actions to reduce delays across the route. You can find a more in-depth look at this later on in this edition.<span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> When it comes to safety, we have to work as a team and it's important to recognise the thousands of small, everyday actions that keep our network safe and everything running as it should. <span class="TextRun SCXW96106602 BCX8" style="accent-color: auto; place-content: normal; place-items: normal; place-self: auto; alignment-baseline: auto; anchor-name: none; anchor-scope: none; animation: 0s ease 0s 1 normal none running none; animation-composition: replace; animation-trigger: none; app-region: none; appearance: none; aspect-ratio: auto; backdrop-filter: none; backface-visibility: visible; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); background-blend-mode: normal; baseline-shift: 0px; baseline-source: auto; 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line-break: auto; line-height: 20.5042px; list-style: outside none disc; margin: 0px; marker: none; mask-image: none; mask-size: auto; mask-repeat: repeat; mask-origin: border-box; mask-clip: border-box; mask-composite: add; mask-mode: match-source; mask-type: luminance; math-depth: 0; math-shift: normal; math-style: normal; max-height: none; max-width: none; min-height: 0px; min-width: 0px; mix-blend-mode: normal; object-fit: fill; object-position: 50% 50%; object-view-box: none; offset: normal; opacity: 1; order: 0; outline: rgb(0, 0, 0) none 0px; outline-offset: 0px; overflow-anchor: auto; overflow-block: visible; overflow-clip-margin: 0px; overflow-inline: visible; overflow-wrap: break-word; overflow: visible; overlay: none; overscroll-behavior-block: auto; overscroll-behavior-inline: auto; overscroll-behavior: auto; padding: 0px; page: auto; paint-order: normal; perspective: none; perspective-origin: 0px 0px; pointer-events: auto; position-anchor: none; position-area: none; position-try: none; position-visibility: anchors-visible; print-color-adjust: economy; quotes: auto; r: 0px; reading-flow: normal; reading-order: 0; resize: none; rotate: none; ruby-align: space-around; ruby-position: over; rx: auto; ry: auto; scale: none; scroll-behavior: auto; scroll-initial-target: none; scroll-margin-block: 0px; scroll-margin: 0px; scroll-margin-inline: 0px; scroll-marker-group: none; scroll-padding-block: auto; scroll-padding: auto; scroll-padding-inline: auto; scroll-snap-align: none; scroll-snap-stop: normal; scroll-snap-type: none; scroll-target-group: none; scroll-timeline: none; scrollbar-color: auto; scrollbar-gutter: auto; scrollbar-width: auto; shape-image-threshold: 0; shape-margin: 0px; shape-outside: none; shape-rendering: auto; speak: normal; stop-color: #000000; stop-opacity: 1; stroke: none; stroke-dasharray: none; stroke-dashoffset: 0px; stroke-linecap: butt; stroke-linejoin: miter; stroke-miterlimit: 4; stroke-opacity: 1; stroke-width: 1px; tab-size: 8; table-layout: auto; text-align: left; text-align-last: auto; text-anchor: start; text-autospace: no-autospace; text-box: normal; text-combine-upright: none; text-decoration-color: #000000; text-decoration-skip-ink: auto; text-emphasis: none rgb(0, 0, 0); text-emphasis-position: over; text-justify: auto; text-orientation: mixed; text-overflow: clip; text-rendering: auto; text-shadow: none; text-spacing-trim: normal; text-underline-offset: auto; text-underline-position: auto; white-space: normal; timeline-scope: none; timeline-trigger: none; touch-action: auto; transform: none; transform-box: view-box; transform-origin: 0px 0px; transform-style: flat; transition: all; translate: none; trigger-scope: none; unicode-bidi: normal; user-select: text; vector-effect: none; vertical-align: baseline; view-timeline: none; view-transition-class: none; view-transition-group: normal; view-transition-name: none; visibility: visible; border-block: 0px none rgb(0, 0, 0); border-inline: 0px none rgb(0, 0, 0); block-size: auto; margin-block: 0px; margin-inline: 0px; max-block-size: none; max-inline-size: none; min-block-size: 0px; min-inline-size: 0px; padding-block: 0px; padding-inline: 0px; width: auto; will-change: auto; word-break: normal; writing-mode: horizontal-tb; x: 0px; y: 0px; z-index: auto; zoom: 1; border: 0px none rgb(0, 0, 0);" xml:lang="EN-GB" data-contrast="none">You can read more about this below.  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.5042px; font-family: Arial, Helvetica, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> As we look ahead to Easter, Network Rail will be carrying out major engineering works along the West Coast Main Line. We’re working closely with Network Rail, and other operators, to keep passengers moving, once again making use of the Settle and Carlisle diversionary route. You can find more detail in this newsletter. </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> Our team has also been out meeting stakeholders across the network - from Scotland to Stafford and Westmorland to Westminster. These conversations help shape how we support the communities along our route.<span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> We continue to invest in stations and local areas. At Carlisle, the opening of the new heritage-themed Scott & Brassey pub celebrates local independent producers and complements the wider regeneration and accessibility work we’re supporting across the station. At Oxenholme, the arrival of artisan coffee from Ramble & Roast, alongside improvements for the Co-Wheels Car Club, is helping enhance the customer experience and support more sustainable travel choices.<span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.5042px; font-family: Arial, Helvetica, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> In Stockport, we’re working with local partners on a long-term station masterplan designed to drive growth, create jobs and strengthen the town’s role as a major regional and national transport hub. We also recently celebrated the 50th anniversary of Birmingham International station, welcoming the West Midlands Combined Authority, Birmingham Airport, Solihull Metropolitan Borough Council, and the NEC to mark the milestone.  <span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> But it’s not just about recognising the places we serve – it's also about celebrating the people who use and deliver our services. In January, we announced the winners of our Together We Roll photography competition, showcasing images that reflect the communities and landscapes along our route and the essential role the railway plays in connecting them. <span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> Finally, I will be hosting our annual Ask Andy webinar on 16 April. I’ll be sharing a full end of financial <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">year round-up, looking ahead to our plans for the coming months, and answering your questions. Please do register to join us <a href="https://westcoastpartnership.newsweaver.com/1w28mbadp6/btnjqdpldkj/external?lang=en" rel="noreferrer noopener">here</a>.  <span class="EOP SCXW133114083 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}">  </div> </div> <div class="OutlineElement Ltr SCXW230595972 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff; line-height: 1.2;"> </div> <div class="OutlineElement Ltr SCXW230595972 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff; line-height: 1.2;"> </div>   </div> Andy Mellors Managing Director, Avanti West Coast https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/5d/ce5db15eeab8720de3da24.png Read More How are we doing https://westcoastpartnership.newsweaver.com/1w28mbadp6/1e4rka80m09?lang=en&rss=true 03 Apr 2025 12:00:00 IST 02ded31318a08c60bc43522a347866a9 Feature Article - Hero Image <img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/0c/5a09dce27544925d8adc21.png" style="margin: 0px;" width="1000" height="80" hspace="0" vspace="0" alt="">   We are committed to delivering consistently reliable services. Below, we have provided key industry metrics on cancellations, punctuality, delays, customer satisfaction, and overall experience to offer transparency on our performance. These updates will be included in each newsletter, and for the latest information, you can also visit our website or the Office of Rail and Road’s website, which publishes detailed statistics and comparative data across train operators. The data presented below covers the period from 7 December 2025 - 28 February 2026.   <img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/3c/044eb92ae05e07c6a44627.png" width="740" height="203" alt="">   The details   1. Reliability <div class="OutlineElement Ltr SCXW251719908 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW181173175 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW58979562 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">   </div> <div class="OutlineElement Ltr SCXW58979562 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW246735754 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> Over the last three periods (7 December 2025 – 28 February 2026), 88.3% of our services arrived within 15 minutes of schedule. This is up from 85% on the previous three periods (14 September – 6 December) despite ongoing infrastructure challenges across the network. <span class="EOP SCXW246735754 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW246735754 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW246735754 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.5042px; font-family: Arial, Helvetica, sans-serif; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW246735754 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> Cancellations averaged at 2.6% between 7 December 2025 – 28 February 2026 reflecting these seasonal increases as we move into the winter months. Period 10 saw cancellations at 4.6%, spiking the average whilst Period 11 sat at 1.8% and Period 12 at 1.7%<span class="EOP SCXW246735754 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW246735754 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW246735754 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.5042px; font-family: Arial, Helvetica, sans-serif; color: windowtext;" data-ccp-props="{}">  </div> <div class="OutlineElement Ltr SCXW246735754 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> The below graph shows the average punctuality between 7 December 2025 – 28 February 2026.<span class="EOP SCXW246735754 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}">  </div> </div> </div> </div>   <img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/d4/800738f2591c9cef7b6592.png" class="WACImage SCXW176590779 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; text-align: left; background-color: #ffffff; white-space: pre;" width="898" height="500" alt="">   <span class="TextRun SCXW39257610 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: windowtext; text-align: left; white-space: normal; background-color: #ffffff; font-style: italic; line-height: 20.5042px;" xml:lang="EN-GB" data-contrast="auto">The below graph shows the level of delays between 7 December 2025 – 28 February 2026 outlining the percentage of services that arrived and departed within 15 minutes of its published schedule.<span class="EOP SCXW39257610 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: windowtext; text-align: left; white-space: normal; background-color: #ffffff; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">        <img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/7a/5e94c1f61a3b43192848af.png" class="WACImage SCXW84545335 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; text-align: left; background-color: #ffffff; white-space: pre;" width="880" height="470" alt="">     2. Delay minutes/cancellations   <span class="TextRun SCXW34181331 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #000000; text-align: left; white-space: normal; background-color: #ffffff; line-height: 20.5042px;" xml:lang="EN-GB" data-contrast="auto">As this data shows, over the last three periods (<span class="TextRun SCXW34181331 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #000000; text-align: left; white-space: normal; background-color: #ffffff; line-height: 20.5042px;" xml:lang="EN-GB" data-contrast="auto">7 December 2025 – 28 February 2026<span class="TextRun SCXW34181331 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #000000; text-align: left; white-space: normal; background-color: #ffffff; line-height: 20.5042px;" xml:lang="EN-GB" data-contrast="auto">), cancellation and delay minutes have decreased following a seasonal increase towards the end of 2025. However, there has been a slight increase in the level of delay minutes between 1 February and 28 February.     <img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/09/14c0bac5747ca143716cde.png" class="WACImage SCXW57649313 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; text-align: left; background-color: #ffffff; white-space: pre;" width="902" height="357" alt="">   3. Delay responsibility   <span class="TextRun SCXW60534144 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: windowtext; text-align: left; white-space: normal; background-color: #ffffff; line-height: 20.5042px;" xml:lang="EN-GB" data-contrast="auto">While there is still improvement needed, we’re seeing a positive impact of our joint efforts with Network Rail and industry partners to tackle the root causes of poor performance. We remain committed to working collaboratively to reduce delays where possible and deliver a more reliable service for customers.<span class="EOP SCXW60534144 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: windowtext; text-align: left; white-space: normal; background-color: #ffffff; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}">        <img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/0a/1f5125b817c9630b13e090.png" class="WACImage SCXW7905263 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; text-align: left; background-color: #ffffff; white-space: pre;" width="596" height="320" alt="">     <div><img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/2c/1feecd4f8fc38a76369fa4.jpg" width="618" height="64" alt=""></div> <div> </div>  The big picture     <img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/1a/86fc045a7828d2d4e70c91.png" class="WACImage SCXW144185106 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; text-align: left; background-color: #ffffff; white-space: pre;" width="850" height="263" alt="">   <img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/3e/c68d12128d05f804af3c27.png" style="margin: 0px;" width="978" height="44" hspace="0" vspace="0" alt=""> <div class="OutlineElement Ltr SCXW253650371 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW253650371 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <div class="OutlineElement Ltr SCXW60284488 BCX8" style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW254349164 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"><span class="TextRun SCXW220126588 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: windowtext; text-align: left; white-space: normal; background-color: #ffffff; line-height: 20.5042px;" xml:lang="EN-GB" data-contrast="auto">We passed an important milestone in customer satisfaction in January, with customers responding to our Net Advocacy Score (NAS) surveys giving consistently positive feedback overall for more than a year, a trend that has since continued. If we compare customer satisfaction now compared to when Avanti took over the west coast franchise, we can see that, in addition to overall satisfaction being slightly increased, there has been a big, 10-point increase in satisfaction with services not impacted by significant cancellations or delays (shown in green as “PPM NAS Success” in the diagram). <span class="EOP SCXW220126588 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: windowtext; text-align: left; white-space: normal; background-color: #ffffff; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW254349164 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">   <img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/1e/9d60ce2f452733d41cf402.png" class="WACImage SCXW161862080 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; color: #000000; text-align: left; background-color: #ffffff; white-space: pre;" width="877" height="430" alt=""> </div> </div> </div>     <div class="OutlineElement Ltr SCXW59108287 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW30795367 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> This shows that customers have responded positively to the improvements we’ve made to our services, including the introduction of the brand-new <span class="NormalTextRun SpellingErrorV2Themed SCXW30795367 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Evero fleet and the £117m overhaul of our Pendolinos, as well as service innovations such as Standard Premium and <span class="NormalTextRun SpellingErrorV2Themed SCXW30795367 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Superfare. But it also underlines the importance of working with Network Rail to tackle poor performance, which remains the biggest driver of negative customer sentiment.<span class="EOP SCXW30795367 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW30795367 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW30795367 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.5042px; font-family: Arial, Helvetica, sans-serif; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW30795367 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> Another aspect of the positive upswing in NAS is how well this held up during January's engineering works, where we minimised use of bus replacement whilst the Clifton Bridge near Penrith was being replaced by using the Settle and Carlisle line to keep customers on trains. We would normally expect customer satisfaction to dip in such circumstances, but it was especially positive to see the +27 score (27 December – 14 January), showing the positive impact of the customer handling operation. </div> <div class="OutlineElement Ltr SCXW30795367 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW30795367 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.5042px; font-family: Arial, Helvetica, sans-serif; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW30795367 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> That consistency around customer satisfaction has helped us drive demand and attract more people back to rail. By the end of 2025, passenger numbers reached 92% of pre-covid levels, signalling a continued resurgence in rail travel and increasing customer demand. Whilst this does reflect a slight drop towards the end of the year – owing to engineering works and closures over Christmas - we’re already on track to perform better in the first quarter of this year. We’ll keep building on this momentum by investing in further improvements which enhance the travel experience and support long-term recovery.<span class="EOP SCXW30795367 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> </div> <div class="OutlineElement Ltr SCXW59108287 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">   </div>     <span class="SCXW213618720 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; text-align: left; white-space: pre-wrap; background-color: #ffffff; display: inline-block;"><span class="WACImageContainer NoPadding DragDrop BlobObject SCXW213618720 BCX8" style="margin: 0px; padding: 0px; user-select: text; cursor: move; left: 0px; position: relative; display: inline-block; top: 2px; width: 624px; height: 282px; transform: rotate(0deg);" role="presentation"><img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/f9/2b56a1bd1baeff8e2a8562.png" class="WACImage SCXW213618720 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; width: 935px; height: 422px; white-space: pre;" alt="Picture">                   https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/97/37e34e1089fe854595ea45.png Read More Ticket Refund Changes https://westcoastpartnership.newsweaver.com/1w28mbadp6/1ddyesw4e4f?lang=en&rss=true 03 Apr 2025 12:00:00 IST 053339ed855ef54aab61d685870c1e07 ARTICLE_2_COLUMN-clone-34037361-20260324-083351 <div class="OutlineElement Ltr SCXW209734660 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW154262310 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW154262310 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">From 1 April 2026, major changes are coming to the way rail refunds work across the UK, and they’re designed to cut fraud, <span class="NormalTextRun SpellingErrorV2Themed SCXW154262310 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">m<span class="NormalTextRun SpellingErrorV2Themed SCXW154262310 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">odernise the system and make the rules clearer for everyone. If you buy an Anytime, <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW154262310 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">O<span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW154262310 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">ff‑Peak, Day Travelcard or most Ranger/Rover tickets, you’ll now need to request a refund by 23:59 the day before you travel. After that, refunds will only be available if your booked train is delayed or cancelled, or in genuinely exceptional circumstances. <span class="EOP SCXW154262310 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  </div> <div class="OutlineElement Ltr SCXW154262310 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW154262310 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Key points:  • Refund deadline: 23:59 the day before travel.  • No refunds on/after travel date unless there’s disruption.  • Advance and Season Tickets unchanged.  • Tickets bought pre‑31 March 2026 follow current rules; after this date follow new rules.  • Exceptional cases still reviewed individually.<span class="EOP SCXW154262310 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  </div> <div class="OutlineElement Ltr SCXW154262310 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW154262310 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span class="TextRun SCXW154262310 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 23.75px; font-family: Arial, Helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto">Find out more <a href="https://westcoastpartnership.newsweaver.com/1w28mbadp6/q8ts5g93fxe/external?lang=en" rel="noreferrer noopener">here</a>. </div> </div> <div class="SCXW209734660 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW209734660 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr;"> <p class="Paragraph SCXW209734660 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW209734660 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/f3/292913de80fd536010e7d6.png" class="WACImage SCXW50776872 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; text-align: left; background-color: #ffffff; white-space: pre;" width="490" height="276" alt=""> </div> </div> https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/ae/c3c396acd123e57f048f77.png Safer Together https://westcoastpartnership.newsweaver.com/1w28mbadp6/kipya47ce4u?lang=en&rss=true 03 Apr 2025 12:00:00 IST 89f4f3c99f5987d9b66b50c70064706c ARTICLE_2_COLUMN-clone-34037361-20260324-083351 <div class="OutlineElement Ltr SCXW74704974 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW99914850 BCX8" style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW38483713 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW237058761 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW5112440 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB">Be Safer Together – A Message from Our Managing Director<span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB">At Avanti West Coast, safety is the foundation of how we operate and the lens through which we make every decision. Strong processes and systems will always <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">matter, but Be Safer Together reflects something deeper: our belief that safety is ultimately shaped by people - the choices we make, the habits we form, and the way we look out for one another across the network.<span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB"> <span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB">A campaign rooted in real experience <span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB">Our new Be Safer Together campaign was launched with a film which brings together colleagues from across Avanti West Coast, sharing honest reflections on the everyday actions that help keep our teams and customers safe. These insights, often simple, always meaningful, highlight the human behaviours that underpin a strong safety culture.<span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB"><span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.5042px; font-family: Arial, Helvetica, sans-serif;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB">We are grateful to everyone who contributed, including our partners at Alstom, Amulet, Network Rail and British Transport Police, whose involvement helped ensure the film reflects the reality of frontline operations across our shared environment. Their collaboration has been invaluable, and we look forward to the continued support of our stakeholders as the wider programme progresses.<span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB"> <span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB">Why <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">this matters<span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB">Rail is a fast‑moving, complex environment. Even with robust controls in place, small lapses can escalate quickly. Be Safer Together focuses on the behaviours that make a significant difference: taking a moment to reassess a task, pausing before manual handling, or checking in with a colleague who may be tired or distracted. These actions strengthen our collective safety culture and support the wider industry ambition to reduce harm and improve resilience.<span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB"> <span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB">A long‑term commitment<span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB">The film marks the start of a 12–18‑month behaviour‑change campaign designed to build consistency, confidence and shared responsibility across all roles. Over the coming months, we will introduce tailored communications for each internal <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">audience  to help colleagues embed safer ways of working in their day‑to‑day roles. This is a long‑term commitment and by reinforcing behaviours over time and adapting our approach for different teams, we aim to create lasting cultural change.<span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB"> <span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB">Working together for a safer railway<span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB">Our commitment is clear: every colleague, contractor and customer should go home safe, every single day. By continuing to work closely with our partners and stakeholders we can strengthen the safety culture across our shared network and champion safer ways of working for the long term.<span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB"><span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.5042px; font-family: Arial, Helvetica, sans-serif;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;" xml:lang="EN-GB">Together, we can build a railway where safety is lived, supported and owned by everyone.<span class="EOP SCXW225279762 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}">  </div> <p class="Paragraph SCXW5112440 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  </div> </div> </div> </div> </div>     <img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/22/9768719630909bdbb4d0a6.png" class="WACImage SCXW218859847 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; text-align: left; background-color: #ffffff; white-space: pre;" width="353" height="398" alt="">     https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/68/5446f5a9005b28993ea4bf.png Connecting Across the West Coast https://westcoastpartnership.newsweaver.com/1w28mbadp6/ciy7decjrk3?lang=en&rss=true Interested in hearing more about how we're working to update MPs? Read more here. 20 Oct 2025 12:00:00 IST 15dda92da95a42e7caa69cba1df1317b ARTICLE_2_COLUMN-clone-34037361-20251020-125922 Interested in hearing more about how we're working to update MPs? Read more here. <div class="OutlineElement Ltr SCXW84393581 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> </div> <div class="OutlineElement Ltr SCXW84393581 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: #ffffff; color: windowtext; text-align: left;">Over the past few months, we’ve been out across the network meeting with stakeholders to strengthen partnerships and progress shared priorities. This included a visit to the Lake District to meet Tim Farron MP, as well as productive discussions between our stakeholder team, Martin Rhodes MP and Graham Leadbitter MP on opportunities to improve cross-border travel.<span class="EOP SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: #ffffff; color: windowtext; text-align: left;"><span class="EOP SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.5042px; font-family: Arial, Helvetica, sans-serif; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: #ffffff; color: windowtext; text-align: left;">In January, we brought local partners together at Stafford station for a workshop with Leigh Ingham MP. Representatives from Network Rail and the local council joined us to discuss ongoing progress toward a shared development vision for Stafford.<span class="EOP SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: #ffffff; color: windowtext; text-align: left;"><span class="EOP SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.5042px; font-family: Arial, Helvetica, sans-serif; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> Collaboration remains at the heart of everything we do. By working closely with communities, elected representatives, and industry partners, we’re building a railway that is reliable, inclusive and sustainable - and we’re proud to be shaping the future of rail for our customers.<span class="EOP SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px; color: #131e29;" data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":0,"335559739":0}">  </div> <div class="OutlineElement Ltr SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;" data-ccp-props="{}">  </div> <div class="OutlineElement Ltr SCXW241505854 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">   <img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/cc/1ccd2b66dc641edcd09dcc.png" class="WACImage SCXW249933462 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; text-align: left; background-color: #ffffff; white-space: pre;" width="435" height="321" alt=""> </div> </div> https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/52/ad8e82998362affa2149dc.jpg Ask Andy https://westcoastpartnership.newsweaver.com/1w28mbadp6/wkcfe5e5xy1?lang=en&rss=true We're hosting our annual Ask Andy stakeholder webinar on 16 April - want to register? Read here. 20 Oct 2025 12:00:00 IST 1e66ce1dcee0b409a8dae1cf461d7d13 ARTICLE_2_COLUMN-clone-34037361-20251020-125922 We're hosting our annual Ask Andy stakeholder webinar on 16 April - want to register? Read here. <div class="SCXW18102073 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW18102073 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr;"> <div class="OutlineElement Ltr SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW249032768 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Between 11:00 – 12:00 on Thursday 16 April, we’re hosting our annual Ask Andy online stakeholder webinar. This is your chance to hear directly from our Managing Director, Andy Mellors, as he shares highlights from the past financial year and outlines what’s ahead for 2026–27.<span class="EOP SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW249032768 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Andy will discuss how Avanti West Coast has performed between April 2025 and March 2026, including progress on strengthening services across the network. He will talk through the delivery of the new <span class="NormalTextRun SpellingErrorV2Themed SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Evero fleet and the improvements being made to connectivity on key routes such as Liverpool to London, the Midlands, Manchester and North Wales. He will also set out plans for the year ahead, focusing on sustainable growth, improved reliability and long‑term value for taxpayers.<span class="EOP SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  </div> <div class="OutlineElement Ltr SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW249032768 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">We’ll also be dedicating significant time to your questions—both those submitted in advance and those asked live on the day.<span class="EOP SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  </div> <div class="OutlineElement Ltr SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW249032768 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Collaboration is central to how we work with the communities and customers we serve, and this webinar is an important opportunity to share your reflections, ideas and priorities directly with us.<span class="EOP SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  </div> <div class="OutlineElement Ltr SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW249032768 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Don’t miss out—sign up today and be part of the conversation on 16 April: <a class="Hyperlink SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; cursor: text; text-decoration-line: none; color: inherit;" href="https://westcoastpartnership.newsweaver.com/1w28mbadp6/lhv9nltshvw/external?lang=en" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #0563c1; text-decoration-line: underline; line-height: 21.85px;" xml:lang="EN-GB" data-contrast="none">Ask Andy Webinar 2026 – Avanti MD</a><span class="EOP SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW249032768 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">We look forward to seeing you there.<span class="EOP SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  <p class="Paragraph SCXW249032768 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW249032768 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span class="EOP SCXW249032768 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}"><img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/5e/4c792883d648cf7d4610ce.png" alt=""> <p class="Paragraph SCXW249032768 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW249032768 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW249032768 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  </div> </div> </div> https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/2c/caab41fa2f7a41fee1ffa2.jpg April Engineering https://westcoastpartnership.newsweaver.com/1w28mbadp6/1jaafcauttp?lang=en&rss=true 03 Apr 2025 12:00:00 IST eda869ac6c23f429044899d2ad4b8849 ARTICLE_2_COLUMN-clone-34037361-20240927-111607 <img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/11/0c234d82695e115e3b5041.jpg" style="margin: 0px;" width="1000" height="167" hspace="0" vspace="0" alt=""> <div class="SCXW132473115 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="ListContainerWrapper SCXW132473115 BCX8" style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <div class="OutlineElement Ltr SCXW243298694 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> </div> <div class="OutlineElement Ltr SCXW243298694 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> </div> <div class="OutlineElement Ltr SCXW243298694 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> Network Rail will be carrying out major engineering works this April. No Avanti West Coast services will run to or from London Euston from Friday 3rd to Wednesday 8th April during this improvement work. During this period, other parts of the West Coast Main Line will also be affected in the <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">North West and Scotland.<span class="EOP SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> Infrastructure renewals, a major bridge replacement and signalling upgrades will help provide a safer and more reliable journeys.<span class="EOP SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <span class="EOP SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW36575933 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Following the successful use of the Settle and Carlisle diversionary route in January, we are again operating a shuttle service along this route. </div> <div class="OutlineElement Ltr SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW36575933 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">If you need to travel during the Easter weekend, please plan ahead and make a reservation, as your journey will take much longer. Services on Maundy Thursday (2 April) are also expected to be busy. Find out more <a class="Hyperlink SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; cursor: text; text-decoration-line: none; color: inherit;" href="https://westcoastpartnership.newsweaver.com/1w28mbadp6/1gt1qmwsvyd/external?lang=en" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #0563c1; text-decoration-line: underline; line-height: 20.7px;" xml:lang="EN-GB" data-contrast="none">here</a>.<span class="EOP SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.7px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW36575933 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Later in April, further works will be taking place between Preston and Edinburgh / Glasgow Central between Saturday 11 and Sunday 19 April. Avanti West Coast services between London Euston and Glasgow Central / Edinburgh will be affected. <a class="Hyperlink SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; cursor: text; text-decoration-line: none; color: inherit;" href="https://westcoastpartnership.newsweaver.com/1w28mbadp6/1h8fx4cjzw3/external?lang=en" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #467886; text-decoration-line: underline; line-height: 20.7px;" xml:lang="EN-GB" data-contrast="none">Find out more</a>.<span class="EOP SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.7px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW36575933 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">We strongly advice that you plan ahead, and check before you travel. <span class="EOP SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.7px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":160,"335559740":276}">  <p class="Paragraph SCXW36575933 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW36575933 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span class="EOP SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.7px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":160,"335559740":276}"><img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/c5/617540d87649be273971b5.png" alt=""> <p class="Paragraph SCXW36575933 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW36575933 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW36575933 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span class="EOP SCXW36575933 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.7px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":160,"335559740":276}"><img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/2b/b20782d91a3e6b96ac5c08.png" width="931" height="372" alt=""> <p class="Paragraph SCXW36575933 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW36575933 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW36575933 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW36575933 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW36575933 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  </div> </div> </div> </div> https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/bd/bfc1a50af940b429befe0d.png Introducing World-First Technology to Boost Train Service Reliability https://westcoastpartnership.newsweaver.com/1w28mbadp6/kumkjg2j3xo?lang=en&rss=true 17 Oct 2025 12:00:00 IST 827adf2575de732c5d95357a685f5752 ARTICLE_2_COLUMN-clone-34037361-20240927-111607 <div class="OutlineElement Ltr SCXW86198275 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW86198275 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">We’re trialling a pioneering new timetable‑optimisation tool — a world first for the transport industry —designed to help us run a more reliable service when things go wrong on the network as a result of unplanned disruption.<span class="EOP SCXW86198275 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  </div> <div class="OutlineElement Ltr SCXW86198275 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW86198275 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Developed with the Centre for Modelling and Simulation (CFMS), the tool uses smart data modelling to quickly work out the best possible timetable during disruption. Whether it’s severe weather, speed restrictions or a line closure, teams can enter what’s happening and received clearer timetable options in seconds. This means we can make decisions faster, reduce delays and cancellations, and give customers clearer information sooner.<span class="EOP SCXW86198275 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  </div> <div class="OutlineElement Ltr SCXW86198275 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW86198275 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Every scenario we create is saved, building a growing library of ready-made contingency plans. Over time, this will make sure more resilient, support more consistent decision-making and give colleagues across Avanti quicker and more reliable tools.<span class="EOP SCXW86198275 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  </div> <div class="OutlineElement Ltr SCXW86198275 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW86198275 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">The trial is starting on our Anglo‑Scot and North Wales routes, with further opportunities being explored — including how the tool might support crew and fleet planning in the future. Supported through the Small Business Research Initative First of a Kind programme, the technology has already been recognised as a game‑changer for operational planning.<span class="EOP SCXW86198275 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  </div> <div class="OutlineElement Ltr SCXW86198275 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW86198275 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">By embracing innovative digital tools and working with specialist partners, we’re taking another important step toward delivering a more reliable, efficient and customer‑focused railway across the West Coast.<span class="EOP SCXW86198275 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  <p class="Paragraph SCXW86198275 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW86198275 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span class="EOP SCXW86198275 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px; color: windowtext;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}"><img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/8d/dfc8f735fe5ebf093cae74.png" class="WACImage SCXW155823535 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; text-align: left; background-color: #ffffff; white-space: pre;" width="473" height="266" alt=""> </div> https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/4b/769ea1fd36533220d129db.png Our Services https://westcoastpartnership.newsweaver.com/1w28mbadp6/12g5ar3komu?lang=en&rss=true 03 Apr 2025 12:00:00 IST e75f6d5abf15799c950526765e97c189 ARTICLE_2_COLUMN-clone-34037361-20240927-111607 <img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/11/0c234d82695e115e3b5041.jpg" style="margin: 0px;" width="1000" height="167" hspace="0" vspace="0" alt=""> <div class="OutlineElement Ltr SCXW202890538 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> </div> <div class="OutlineElement Ltr SCXW108106967 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW19307783 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> Together we roll launch  </div> <div class="OutlineElement Ltr SCXW19307783 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW19307783 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">We recently celebrated the success of our Together We Roll Photography Competition, launched to mark the introduction of its vibrant new train wrap honouring colleagues and communities across the network. The initiative culminated in a special showcase at The National Gallery in London, where four standout photographs were unveiled. Chosen from 50 entries spanning professional, emerging, amateur and colleague categories, the winning images spotlight some of the most striking locations along the West Coast route — from the tranquillity of Loch Lomond to the dramatic peaks of Snowdonia. These photographs will now be displayed at stations and featured in Modern Railways Magazine.<span class="EOP SCXW19307783 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  </div> <div class="OutlineElement Ltr SCXW19307783 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW19307783 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">The competition coincided with a significant milestone for the new <span class="NormalTextRun SpellingErrorV2Themed SCXW19307783 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Evero train carrying the Together We Roll design, which recently surpassed 100,000 miles in service and was formally named “Legacy” to recognise the lasting contribution of railway people and the places they connect. Together, the photography competition and naming ceremony demonstrate our commitment to celebrating local identity, championing creative talent and shining a light on the communities it proudly serves. <span class="EOP SCXW19307783 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  </div> <div class="OutlineElement Ltr SCXW19307783 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> Take a look at our winning artwork <a class="Hyperlink SCXW19307783 BCX8" style="margin: 0px; padding: 0px; user-select: text; cursor: text; text-decoration-line: none; color: inherit;" href="https://westcoastpartnership.newsweaver.com/1w28mbadp6/1gjpgsgixd3/external?lang=en" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW19307783 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #0563c1; text-decoration-line: underline; line-height: 20.5042px; font-weight: bold;" xml:lang="EN-GB" data-contrast="none">here</a>.<span class="EOP SCXW19307783 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}">    <span class="EOP SCXW19307783 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 20.5042px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"><img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/9a/13a0d14bb035e3db3e6e54.png" class="WACImage SCXW33642134 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; text-align: left; background-color: #ffffff; white-space: pre;" width="586" height="293" alt=""> </div> </div> https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/a0/e3ab2fb9e4fa404e6d5af5.png Our Stations https://westcoastpartnership.newsweaver.com/1w28mbadp6/1n1herlnomp?lang=en&rss=true 17 Oct 2025 12:00:00 IST b8381bd6d7c0081614d3b30da44285f3 ARTICLE_2_COLUMN-clone-34037361-20240927-111607 <div class="OutlineElement Ltr SCXW94610686 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW94610686 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">50 Years of Birmingham International Station<span class="EOP SCXW94610686 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW94610686 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW94610686 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">We recently marked the 50th anniversary of Birmingham International railway station, which opened on 26 January 1976 to provide a key connection to Birmingham Airport and the NEC and has since evolved into an essential transport hub for Solihull, Coleshill and the wider West Midlands. <span class="EOP SCXW94610686 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW94610686 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW94610686 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">The milestone was <span class="NormalTextRun SpellingErrorV2Themed SCXW94610686 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">recognised alongside partners from the West Midlands Combined Authority, Birmingham Airport, Solihull Metropolitan Borough Council and the NEC, with a specially commissioned cake, commemorative displays and shared reflections on the station’s development. Designed by architect Ray Moorcroft, the station now accommodates around 300 daily services from operators including Avanti West Coast, West Midlands Trains, CrossCountry, Transport for Wales and the recently added Caledonian Sleeper, serving approximately five million customers each year.<span class="EOP SCXW94610686 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW94610686 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW94610686 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Whilst celebrating the last 50 years, we are also actively working with key local partners to develop an agreed masterplan vision that can guide future development and ensure that the station remains fit for the future. <span class="EOP SCXW94610686 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW94610686 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW94610686 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Read more<a class="Hyperlink SCXW94610686 BCX8" style="margin: 0px; padding: 0px; user-select: text; cursor: text; text-decoration-line: none; color: inherit;" href="https://westcoastpartnership.newsweaver.com/1w28mbadp6/cetq2ln24r4/external?lang=en" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW94610686 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #467886; text-decoration-line: underline; line-height: 21.85px;" xml:lang="EN-GB" data-contrast="none"> here</a><span class="EOP SCXW94610686 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  <p class="Paragraph SCXW94610686 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"> <img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/d8/437099f9de9dfdecb12a71.png" alt=""> <p class="Paragraph SCXW94610686 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW94610686 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Cheshire Best Kept Stations Awards<span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">The community art project at Stockport station was <span class="NormalTextRun SpellingErrorV2Themed SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">recognised with the Art Project Award at the Cheshire Best Kept Stations Awards for A View from a Train Window, a large‑scale installation of 50 artworks created by local residents in partnership with our Community Rail Partnerships. Funded through our Community Rail Project Fund, the initiative enabled the ARC Centre to run creativity‑ and wellbeing‑focused workshops, resulting in a distinctive rail‑themed feature along the Edgeley approach, framed by Pendolino‑inspired illustrations and praised by judges as a “colossal” and “striking” reflection of the region’s landscapes and heritage. <span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Macclesfield station also received a commendation in the Chris Dale <span class="NormalTextRun SpellingErrorV2Themed SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">TravelWatch Award for Large Stations, demonstrating the high standards delivered across our managed stations and the positive outcomes achieved through our continued partnerships with community <span class="NormalTextRun SpellingErrorV2Themed SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">organisations. Read more <a class="Hyperlink SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; cursor: text; text-decoration-line: none; color: inherit;" href="https://westcoastpartnership.newsweaver.com/1w28mbadp6/abqoznk13bw/external?lang=en" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #0563c1; text-decoration-line: underline; line-height: 21.85px;" xml:lang="EN-GB" data-contrast="none">here.</a><span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.7px; font-family: Arial, Helvetica, sans-serif;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 20.7px; font-family: Arial, Helvetica, sans-serif;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}"><span class="EOP SCXW94610686 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}"><img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/da/80d69f38fccfdf5488a4fe.png" class="WACImage SCXW72281092 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; color: #000000; text-align: left; background-color: #ffffff; white-space: pre;" width="556" height="195" alt=""> <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  </div> <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">First Pint Pulled at Carlisle Station’s New Heritage Pub<span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">We were pleased to see The Scott & Brassey, a new heritage‑themed pub on Platform 4 at Carlisle station, officially open following a £400,000 railway‑funded renovation delivered by us in partnership with Lancaster Brewery, Network Rail and the Railway Heritage Trust to champion Cumbria’s independent brewery scene with one of the region’s largest selections of locally sourced beers and spirits.<span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">The opening complements the significant investment we are supporting at Carlisle, including the £27m Station Gateway Project and £13.5m in Government accessibility funding, helping to transform the station into a modern and welcoming gateway to the city.<span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Leaders from across the rail industry and local government have praised the strong collaboration behind the project, recognising how it <span class="NormalTextRun SpellingErrorV2Themed SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">revitalises historic spaces, supports local SMEs and celebrates Carlisle’s heritage, reflected in the pub’s name, <span class="NormalTextRun SpellingErrorV2Themed SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">honouring Sir Walter Scott and Thomas Brassey, and in the high‑quality restoration of the former First Class waiting room into a warm, characterful space for customers and the community.<span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Read more <a class="Hyperlink SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; cursor: text; text-decoration-line: none; color: inherit;" href="https://westcoastpartnership.newsweaver.com/1w28mbadp6/r86xww8gb44/external?lang=en" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; color: #0563c1; text-decoration-line: underline; line-height: 21.85px; font-weight: bold;" xml:lang="EN-GB" data-contrast="none">here.</a><span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}"><a class="Hyperlink SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; cursor: text; text-decoration-line: none; color: inherit;" href="https://westcoastpartnership.newsweaver.com/1w28mbadp6/abqoznk13bw/external?lang=en" target="_blank" rel="noreferrer noopener"><span class="WACImageContainer NoPadding BlobObject SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; cursor: move; left: 0px; position: relative; display: inline-block; top: 2px; width: 401px; height: 267px;" role="presentation"><img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/22/dfc4bc5aa916f2733d046b.png" class="WACImage SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; white-space: pre;" width="461" height="307" alt=""></a> </div> <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 21.85px; font-family: Arial, Helvetica, sans-serif;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW79071144 BCX8" style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Artisan coffee returns to Oxenholme<span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 21.85px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}">  </div> <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW79071144 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">We were pleased to welcome the return of artisan coffee to Oxenholme Station in January, with the arrival of Ramble & Roast on Platform 1. Trading from a converted Smart Car, they brought a fresh dose of hipster coffee culture to this corner of the Lake District and were quickly embraced by customers.<span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  </div> <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW79071144 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">We also continued our commitment to supporting sustainable transport. Dedicated bays were marked out at the station to make it easier for members of the Co-Wheels Car Club to locate their vehicles, improving both visibility and convenience for users.<span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  </div> <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p class="Paragraph SCXW79071144 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">Looking ahead, we were hopeful that the <span class="NormalTextRun SpellingErrorV2Themed SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Cafexpress unit on Platforms 2–3 would be converted to the Refresh brand in the coming year, further enhancing the food and beverage offer available to customers.<span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}">  <p class="Paragraph SCXW79071144 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span class="EOP SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; line-height: 23.75px;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}"><span class="WACImageContainer NoPadding BlobObject SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; cursor: move; left: 0px; position: relative; display: inline-block; top: 2px; width: 236px; height: 314px;" role="presentation"><img src="https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/cb/7c21647865855349097c6c.png" class="WACImage SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; border-style: none; vertical-align: baseline; white-space: pre;" width="324" height="431" alt=""> <p class="Paragraph SCXW79071144 BCX8" style="margin: 14px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;">  </div> <div class="OutlineElement Ltr SCXW79071144 BCX8" style="margin: 0px; padding: 0px; user-select: text; overflow: visible; cursor: text; clear: both; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> </div> </div> https://westcoastpartnership.newsweaver.com/v3files/shard1/61605/ee/55b557b5599274525c5471.png