From 1 April 2026, major changes are coming to the way rail refunds work across the UK, and they’re designed to cut fraud, modernise the system and make the rules clearer for everyone. If you buy an Anytime, Off‑Peak, Day Travelcard or most Ranger/Rover tickets, you’ll now need to request a refund by 23:59 the day before you travel. After that, refunds will only be available if your booked train is delayed or cancelled, or in genuinely exceptional circumstances.  

Key points: 
• Refund deadline: 23:59 the day before travel. 
• No refunds on/after travel date unless there’s disruption. 
• Advance and Season Tickets unchanged. 
• Tickets bought pre‑31 March 2026 follow current rules; after this date follow new rules. 
• Exceptional cases still reviewed individually. 

Find out more here.