We’re continuing to improve accessibility across our network, ensuring all customers feel confident and supported when travelling with us. 

British Sign Language Integration: We’ve introduced British Sign Language (BSL) on our customer information screens and help points at stations. Powered by AI, these tools provide live departure information in BSL, making real-time updates more accessible for deaf passengers. 

Engaging with Disabled Communities: We’ve actively participated in events designed to help disabled groups navigate rail travel. In partnership with Alstom, Transport for Greater Manchester, and Metrolink, we supported a multi-modal journey for new wheelchair users. We also hosted a Try the Train event from Liverpool to Crewe, ending at our Talent Academy, to help disabled customers build confidence in using rail. 

These initiatives reflect our ongoing commitment to making rail travel more inclusive, accessible, and welcoming for all.