We manage 16 stations across the West Coast Main Line and are the lead retailer at the WCML’s four largest stations (London Euston, Birmingham New Street, Manchester Piccadilly and Glasgow Central). We continue to collaborate with our partners to make and support investments in our stations. 

• As part of our efforts to adapt to the challenging industry environment, we have introduced new and innovative approaches, such as our joint service groups with Network Rail and other operators to take a deep dive into key recurring regional issues, to deliver collaborative solutions.
• There has been significant collaboration with Network Rail and other TOCs to deliver a more joined-up approach to track and train operations and communications, for example in recent engineering works as well as on-the-day disruptions, and improvements to Manchester Piccadilly platform management and departure punctuality; or to reduce lost time due to congestion across traffic pinch points.
• Our ‘Take care. Get there.’ campaign uses artwork to draw attention to parts of our station buildings that improve safety. Lifts, stairs, and handrails have been brought to life to help customers navigate railway stations safely. The designs, which include bespoke wraps on Stafford station’s lifts, have been installed at stations across the west coast route to make it easier for those who may be unfamiliar with our stations.