We remain focused on what all our passengers want by monitoring and catering to evolving travel patterns and demand. To improve customer experience, we invest in measures informed by customer insight. 

We manage 16 stations across the West Coast Main Line and are the lead retailer at the WCML’s four largest stations. We continue to collaborate with our partners to make and support investments in our stations.

We are actively supporting the people, places and communities we serve. Our Customer and Communities Investment and Station Community funds support activities that address social needs local to our route.

We are committed to making rail inclusive for all and our approach is based on working with people that have lived experience, so their insight guides our work.