In this issue
M-ticketing - a franchise first!
Leading the way on passenger satisfaction
May 2016 timetable changes confirmed
Flash seat sale (1-3 March)
Anglo-scot services resume
Station updates
Supporting flood hit communities
Engineering works
Celebrating Global Scouse Day
Station updates

Wifi at stations

WiFi has been introduced at Lancaster, Oxenholme, Penrith, Preston, Warrington Bank Quay and Wigan North Western stations. Customers waiting to board their trains can now easily access the WiFi on their personal smart phones, tablets and computers.

Retail improvements

Customers at Stoke-on-Trent station have seen the retail / ticket office area on Platform 2 transformed as part of our £20m station investment programme. Similar schemes at Coventry and Stafford are close to completion, all three driven by the desire to improve the customer experience and engagement with our station teams.

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