In this first issue
Welcome!
Welcome to The Red Letter
Sign up to receive further Red Letters
Your journeys
Customers love our trains and staff – now it's Euston's turn for a makeover
Major track improvements to affect services through NW England in July
More seats, more journey options between West Midlands and Scotland
Virgin Trains to contest Network Rail's denial of new services to Blackpool and Shrewsbury
Our Trains
We're spending on spending a penny (and other things too!)
Our destinations
Birmingham butterfly
Our people
New driver recruitment
Virgin Trains recognised for excellence
Railway world
Tackling West Coast punctuality
Future franchises announced
Performance
Four weeks to 27 April 2013

Trains run 98.5%
Punctuality 86.0%
Cause of delay:
Virgin Trains 12.0%
Network Rail 75.4%
Other operators 12.6%

Four weeks to 25 May 2013 

Trains run 98.8%
Punctuality 85.7%
Cause of delay:
Virgin Trains 14.6%
Network Rail 68.5%
Other operators 16.9%
Useful links
Sign Up Send to a Friend Visit our Website Archive Page Print as PDF
Contact us

Damien Henderson
handles stakeholder engagement for areas between Glasgow/Edinburgh and Warrington Bank Quay


Glynn McDonald handles stakeholder engagement for areas between Euston and Liverpool/Manchester

For all enquiries please contact us at press.desk@virgintrains.co.uk
 
Welcome to The Red Letter
Virgin Trains' Chief Executive Tony Collins welcomes you to the first edition of The Red Letter.
+ Read more
Rate: 12345 (1) | Share
Sign up to receive further Red Letters
Receiving future copies is easy - just go to 'Useful Links' in the left hand column and click on 'Sign Up'.
Rate: 12345 (1) | Share
Your journeys
 
Customers love our trains and staff – now it's Euston's turn for a makeover
The Spring 2013 National Passenger Survey once again shows Virgin Trains outperforming other long-distance franchises, with an overall satisfaction score of 92%. But the detailed figures also reveal how Euston station, in desperate need of an upgrade, is dragging down customer satisfaction.
+ Read more
Rate: 12345 (1) | Share
 
Major track improvements to affect services through NW England in July

An £18m improvement scheme will be completed over nine days from Saturday 13 July to Sunday 21 July. Trains will be unable to use the Warrington – Preston section of the route. 

+ Read more
Rate: 12345 (1) | Share
 
More seats, more journey options between West Midlands and Scotland
An overhaul of the Virgin Trains timetable from December this year will see the extension of services through the West Midlands, offering new services from Sandwell & Dudley, Birmingham International, Coventry and Milton Keynes. Improved use of our fleet will also boost capacity on the route.
+ Read more
Rate: 12345 (0) | Share
 
Image copyright Lancashire County Council
Virgin Trains to contest Network Rail's denial of new services to Blackpool and Shrewsbury
We will be making a formal appeal against Network Rail's refusal of our application to run new daily services to Blackpool and to Shrewsbury.
+ Read more
Rate: 12345 (1) | Share
Our Trains
 
We're spending on spending a penny (and other things too!)
Our hard-working Super Voyagers are due for a spa treatment....
+ Read more
Rate: 12345 (1) | Share
Our destinations
 
Birmingham butterfly
Birmingham butterfly
The first half of the Birmingham New Street station re-build opened in April.
+ Read more
Rate: 12345 (1) | Share
Our people
 
New driver recruitment
Maintaining a properly qualified cohort of drivers is essential to our business.
+ Read more
Rate: 12345 (1) | Share
 
Virgin Trains recognised for excellence
After a week-long formal assessment by the British Quality Foundation Virgin Trains has been awarded an internationally-recognised five star quality award.
+ Read more
Rate: 12345 (0) | Share
Railway world
 
Tackling West Coast punctuality

Punctuality on our routes is not as good as it should be. We want Network Rail to deliver its performance commitments.

+ Read more
Rate: 12345 (1) | Share
 
Future franchises announced
There will be major re-franchising activity affecting the North West of England.

Three franchises - Northern, TransPennine and West Coast will be re-let in a period of just over a year from early 2016 to early 2017. The Department for Transport is likely to seek stakeholder input on the Northern and TransPennine franchises from February 2014 and on West Coast from April 2015.
Click here for DfT Rail Franchising Programme
Rate: 12345 (1) | Share
Newsletter Marketing Powered by Newsweaver