In this issue
M-ticketing - a franchise first!
Leading the way on passenger satisfaction
May 2016 timetable changes confirmed
Flash seat sale (1-3 March)
Anglo-scot services resume
Station updates
Supporting flood hit communities
Engineering works
Celebrating Global Scouse Day
Leading the way on passenger satisfaction

The latest National Rail Passenger Survey report was published at the end of January and we are delighted that our customers who took part in the survey gave us a 91% overall satisfaction rating. 

The result means we continue to beat the long distance sector average for overall customer satisfaction.

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