In this issue
One year on since the direct award
Our customer satisfaction score
HomingPin - an operator first!
Pendolino Coach G Conversion
Update: station improvements
OnBoard catering improvements
North Wales timetable improvements
Virgin Trains in the Community
People news
People news

Graham Leech, currently Executive Director Commercial, has now taken on the new position of Group Commercial Director. Graham has led the Commercial team since 2004 and has played an important part in the rapid growth of the Virgin Trains business.

In his new role, Graham will oversee commercial strategy on both West Coast and East Coast, as well as leading co-operation between the two franchises. Graham will report to our own MD, Phil Whittingham, and also David Horne, Phil's counterpart at East Coast.

Our own Executive team will be strengthened by two new appointments. Firstly, Andy Sparkes, who led the successful East Coast bid, is joining us as Business Development Director. Andy will be heading up our bid for the next West Coast franchise, to secure our long-term future. Secondly, Richard Scott, who leads our internal and external communications will now report directly to Phil Whittingham as Executive Director, Corporate Affairs.

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