In this issue
One year on since the direct award
Our customer satisfaction score
HomingPin - an operator first!
Pendolino Coach G Conversion
Update: station improvements
OnBoard catering improvements
North Wales timetable improvements
Virgin Trains in the Community
People news
Pendolino Coach G Conversion

The project to convert a First Class carriage to a Standard Class carriage on the 21 9-coach Pendolinos we operate is fully under way with the first batch of reconfigured sets now in use, and further sets being converted at a rate of one per week.


When the full program is complete in September 2015, we will have an extra 2,100 seats per day on our route, and a better balance between the provision of First Class to Standard seating particularly in the off-peak.

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